Return Policy
At Unibuy, your satisfaction matters to us. If you experience an issue with your order, our team will work with you to provide the best possible resolution.
1. Eligibility for Returns
-
Return requests must be submitted within 14 days of delivery.
-
Proof of purchase is required.
2. Non-Returnable Items
-
Custom or special-order products
-
Items damaged due to misuse, improper handling, or unauthorized repairs after delivery
3. Return Process
-
Contact our support team at contact@secondhandltd.com with your order number and a description of the issue.
-
Our team will review your request and, if eligible, provide a return authorization.
-
Once approved, we will send you instructions for returning the product.
4. Refunds
-
Returned items will be inspected upon arrival.
-
Refunds will be issued to your original payment method within 3–6 business days.
5. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately with photos or videos of the issue. We will arrange a replacement or refund as quickly as possible.