common questions our customers ask. 

• How can I pay for my order?

We currently accept credit and debit card payments. All transactions are securely encrypted and protected.

 

• How long does order processing take?

Orders are processed within 2–3 business days after payment is confirmed.

 

• What is the shipping time?

Standard shipping takes approximately 7–12 days, depending on the destination and carrier. Heavy goods are delivered by truck for safety.

 

• Do you offer free shipping?

Yes, we offer free shipping .

 

• Do your products come with a warranty?

Yes, all our appliances come with a one-year warranty covering manufacturing defects.

 

• Can I return my purchase?

Returns are accepted for product quality issues only. Please refer to our Return Policy for more details.

 

• How can I contact you?

Phone: +44 7832 652224

Email: contact@secondhandltd.com